1. Who we are
365Goldy operates the website at https://www.365-goldy.com/ (the “Platform”). We provide online cricket betting information, account onboarding support, and related gaming services for users in India aged 18+.
2. Data we collect
2.1 Information you provide
- Name, mobile number, email address, and password when you register for a 365 Goldy ID
- OTP verification details and support chat messages (including WhatsApp)
- Payment-related details you share for deposits/withdrawals (UPI ID, bank account last digits, transaction references)
- KYC documents when requested for account verification or withdrawal security
2.2 Information collected automatically
- IP address, device type, browser, operating system, and approximate location
- Pages visited, referral source, session duration, and click interactions
- Cookies, pixels, and similar technologies used for analytics and performance
3. How we use your data
We use personal data to:
- Create and manage your 365 Goldy account and login sessions
- Process deposits, withdrawals, bonuses, and customer support requests
- Verify identity, prevent fraud, and enforce responsible gambling rules
- Improve website performance, SEO/AEO content quality, and user experience
- Send service updates, security alerts, and (where permitted) promotional offers
- Comply with applicable laws, licensing requirements, and lawful requests
4. Legal basis for processing
Depending on the activity, we process data based on: (a) your consent, (b) performance of a contract (providing account and payment support), (c) legitimate interests such as security and service improvement, and/or (d) legal compliance obligations in India and our licensing jurisdiction.
5. Cookies & tracking technologies
365Goldy uses essential cookies for site functionality and optional analytics cookies (including Google Tag / gtag.js when configured) to understand traffic and improve pages. You can control cookies through your browser settings. Disabling essential cookies may affect login or form features.
- Essential: session, security, load balancing
- Analytics: Google Analytics / Google Tag (page views, preferred landing pages)
- Preference: language and UI preferences where enabled
6. Payments & KYC
Payment processing is handled through supported Indian methods such as UPI, IMPS, and net banking. We do not store full card numbers on our public website. For withdrawals and anti-fraud checks, we may request limited KYC (government ID, selfie, or bank proof). KYC data is used only for verification and compliance and is retained only as long as needed for those purposes.
7. Sharing & disclosure
We may share data with:
- Payment processors and banking partners needed to complete transactions
- Customer support and messaging tools (for example WhatsApp Business)
- Analytics and hosting providers that process data under contractual safeguards
- Regulators, courts, or law enforcement when legally required
We do not sell your personal information.
8. Data retention
Account and transaction records are retained while your account is active and for a reasonable period afterward for dispute resolution, fraud prevention, accounting, and legal compliance. Support chats and analytics logs are retained for shorter operational periods unless a longer period is required.
9. Security measures
We use industry-standard safeguards including HTTPS/SSL encryption in transit, access controls, and monitoring for suspicious activity. No method of transmission over the internet is 100% secure; please keep your 365 Goldy ID password confidential and enable device security best practices.
10. Your rights
Subject to applicable law, you may request to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete information
- Withdraw marketing consent
- Request deletion or account closure where legally allowed
- Ask for a copy of data you provided to us
To exercise these rights, contact us via WhatsApp support with your registered mobile number and 365 Goldy ID. We may verify your identity before fulfilling the request.
11. Children & age limit
365Goldy is strictly for users aged 18 years or older. We do not knowingly collect personal data from minors. If you believe a minor has created an account, contact support immediately so we can investigate and delete the account.
12. International transfers
Some service providers may process data outside India. Where transfers occur, we take reasonable steps to ensure appropriate contractual and technical protections are in place.
13. Changes to this policy
We may update this Privacy Policy to reflect product, legal, or security changes. The “Last updated” date at the top of this page will change when revisions are published. Continued use of the Platform after updates means you acknowledge the revised policy.
14. Contact us
For privacy questions, data requests, or complaints related to 365Goldy:
- Website: https://www.365-goldy.com/
- WhatsApp Support: +91 89628 35877
- Preferred language support: English & Hindi